Customer Testimonials
Letters and correspondence from our valued customers!
At Brandt Affixing, we do WHATEVER IT TAKES everyday to satisfy our customers! Sometimes, our customers take the time to tell us how much they appreciate us. Here are some excerpts from those letters (and, yes they are all real!) These notes are proudly displayed in our offices for all to see! All we can say in reply is "You’re Welcome! We appreciate you, too!!!"
"Dear Ed,
I just wanted to write this letter to tell you what a great bunch of people you have working for you. A few days ago Barbara called me concerning one of our jobs you were affixing a label to. She informed me that the form was not good quality and wondered if I wanted to see it before the label was affixed. She sent it to me and we reran the job and shipped it back out, THANKS BARBARA. I would like you to tell the operator who ran this job that I said THANK YOU. He has kept us from sending out poor quality and made us all look good in the eyes of the end user."
"I was very happy to get this call and to know that you have people who will not just run it and ship it. I hope that this is not something that is going to happen often but please do call if you have any doubt about the quality of product we send you. This makes my job much easier. Brandt Affixing has made an impression on me and I have told everyone here about it."
- Vicki S.
"I’ve enjoyed the experience working with you folks and feel good about your service."
- Chip C.
"Ya’ll have more than exceeded what service we were receiving from the other guys!"
- Vicky
"Ed…Thanks so much for your speedy assistance .… Many thanks to you and your staff…I could not have done it without you."
- Deletia
"Thank you Ed for the call yesterday with the completion information. AWESOME! …That is great news! …This will make them very happy."
- Sherry
"Bev…I really appreciate you and everyone at Brandt for "making the impossible a reality!" That could be a new company slogan for you! Please convey my appreciation as well as the customer’s to everyone there."
- Neil
"Lori…You all are the best, and I APPRECIATE YOU!"
- Laura
"…she just received her samples and they are wonderful and just wanted you to know that she appreciates everything you did to help her with this job."
- Leslie
"…as always, I received exemplary service from your staff… It is always a pleasure to work with you guys. P.S. Tell Sue I haven’t forgotten about the chocolate!!"
- Tish
"Dear Ed and Barbara, I just wanted to take this opportunity to "thank you" (for) being such a wonderful vendor! We make an Awesome team. Just wanted to let you know how much we appreciate the quick service."
- Jane
"To all our friends at Brandt,
Thank you so much for all your effort on the job for Quick Draw. Your efforts have not gone unnoticed.
Thanks,
Kim T.
"Hi Ed, Just wanted to thank ya’ll for the great job you did.… Thanks also for the pricing concession and turnaround. You guys are great."
- Dawn
"Dear Ed... I wanted to write you a note and thank you for your extra effort on the job that was sent to you. Being able to ship the job out 2 days earlier, not only will save our business with this customer, it should ensure a repeat order on this item. Your work has not gone unnoticed, and I look forward to doing more business with you in the future."
- Daniel
"I was very pleased with the service I received from Barbara. She was very personable. In the future, I think you may see an increase in business from us if everyone experiences the same service I received.
Sincerely,
Shannon
"THANK YOU!!! THANK YOU!!! THANK YOU!!! For expediting this replacement order. Our customer Is elated. It’s this kind of service that gives Brandt the "’edge" in this very competitive market. Thanks again!"
- Karen
"Dear Ed,
I want to take just a moment to express my thanks to you and your company for the great job handling our first project with you. Barbara did just an outstanding job of follow-up and follow through. She coordinated the project and from my end of things the job seemed to progress smoothly and on time… I look forward to sending you more work in the future."
- Gary
"Dear Ed,
Thanks to you and your entire staff for a job well done! I came to you with two jobs, asking the impossible and everyone at Brandt Affixing gave 100% to get that accomplished. With your efforts, we were able to meet a deadline for my customer that saved them thousands of dollars in potential claims against them. Your service and commitment to the situation will always make me think of Brandt Affixing above anyone else for future card opportunities that come my way. My Sincerest, Thanks."
- Kristin
"…Sue, this is great news! You’re making us look real good and it is very appreciated!"
- Chip
"You guys are so Awesome – I LOVE working with you!!! Ed, you are my hero!!"
- Tish
"You guys are awesome! You always take care of me. I do appreciate it!!"
- Kristi
"Thanks for all of your great help on this!! You guys are like a breath of fresh air!! We appreciate each and every one of you."
- Susan
"Barbara and Ed, (I) Just wanted to be sure I thanked both of you for helping us out on this price. It was something we needed to do because this is for a good customer and I greatly appreciate that you were willing to help me out. It does not go unnoticed. Thanks again to you both."
- Kristi
"Thanks again for your help. I received a v-mail from my client raving about how they look 10,000% better than their previous order. Respectfully,"
- Noble
"Thanks again for all your help. It is nice to have a partner such as you on a project like this."
- Michelle
"Hey Ed: Just wanted to drop you and Beverly a line to let you guys know how much I enjoyed working with you on this project. Your company does a professional job, that your father would be very proud of. I really look forward to our next project… Once again, thanks for everything."
- Ken
"Brandt Affixing (is) an excellent source for us! They are great at following up and do not delay on producing a quote for us. Production times for the jobs that they do for us are very timely and they will take into account any special requests with no delays."
- Brian
"Beverly, just a quick note to thank you for all your help with the crazy job. You guys jumped right in with us and did an awesome job. Please extend our appreciation to Ed and your team for all their help and hard work. It was greatly appreciated. It was a pleasure working with you and I look forward to working together again in the future. Thanks again."
- Lisa H.
"Hello – I just want to say "Thank you" to whoever picked out the beautiful Christmas Cards. "The true meaning of Christmas" – out of 28 cards we received, only 2 cards that had the meaning of Christmas. God Bless your company & I hope you all have a Blessed & Peaceful New Year."
Signed,
A Servant of the Lord.
"To Everyone at Brandt Affixing: In observance of Customer Service Week, Oct. 7-11th, We want to take this opportunity to say "Thank You" and that we appreciate working with you! You all are so wonderful to us and we look forward to many more successful years in business together".
Sincerely,
Susan, Bonnie, Brenda And Beverly
"I just wanted to say "thanks to all" that worked on getting my job out… I always feel for you guys because you’re pushed to get something out because the "end user" didn’t order in time. I have this one worked out for next year so that he won’t run out of forms…but seriously, thanks. As I have always said "we couldn’t do it without our vendors" …and it just continues to be that way. And please know that I would never ask for something to be done so fast if it weren’t absolutely necessary..."
- Karen
"Hello Everyone – We decided to count our Blessings during Customer Service Week, Oct 1 thru 5, and you are at the top of our list. You are "very special" to us and we appreciate all of your help."
– Susan, Bonnie and Pat
"Ed Brandt is the consummate professional. Ed’s business is unique as he does not sell to the end user. Consequently, he works with lettershops to help them understand how we can use his products to service our clients. He has made it a point to not only know his business, but also to know how his products work within the mail production environment. I would recommend Ed whole heartedly."
- Jim Y